BLOG ARCHIVE: ALL POSTS FOR May 2012

The Marriage of Market Research and Social Data

The Marriage of Market Research and Social Data

Market research and social data must come together to offer the most comprehensive analysis of customers, competitors, markets, and brands. Marketers have access to so much data today that it’s easy to fall into a silo marketing approach where the focus is either on market research data or social data but not the two together. However, neither type of data paints a clear picture. The trick is marrying the two in order to find the necessary clarity to make the right strategic business decisions. However, this is a relationship that needs to be nurtured if it’s going to survive the long-haul. Read more

Political Updates Survey: Undecided Voters Less Likely to Connect Online

Political Updates Survey: Undecided Voters Less Likely to Connect Online

With the Presidential election season heating up, candidates and political organizations are looking for new and different ways to connect with voters. Candidates and the organizations that support them are taking advantage of social media, newsletters, and even smartphone apps. But how many Americans are connecting with them in these ways, and how will they affect votes?

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Brand Extension Brings PayPal to Brick-and-Mortar Retailers

Brand Extension Brings PayPal to Brick-and-Mortar Retailers

PayPal is coming to a store near you. Fifteen retailers will allow consumers to pay for purchases via PayPal at brick-and-mortar stores according to an Advertising Age report. There are many ways to extend a brand, and this seems like a great strategy for PayPal to offer its 110 million users additional ways to use its payment service. The brand extension could lead to new customers, too. Read more

Consumer Confidence Survey: Many Not Happy About Economic Outlook

Consumer Confidence Survey: Many Not Happy About Economic Outlook

Consumer Confidence has fallen to a five-month low after analysts had originally expected it to rise. How do US consumers currently feel about the improvement of the US economy? And how does their economic outlook affect their purchasing decisions?

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Satisfaction vs. Loyalty: Two Sides Of The Same Coin

Satisfaction vs. Loyalty: Two Sides Of The Same Coin

One of the more common goals in online surveys is to understand the customer experience. Basically, we’d like to know two things:

• Are our customers happy?
• Are they going to come back and buy more stuff from us?

We could use fancier words, but that’s really the bottom line. Read more