FAQ

DO I HAVE TO DECIDE NOW?

Nope. Create a free account and use our tools to create surveys and send them to your list. If you ever need the help of our panel to supply completes - get an instant quote, prepay with your credit card, and see results streaming to your stats page.

What is AYTM anyway?

AYTM (Ask Your Target Market) is a super-easy yet powerful online platform that you can use to survey your own list of respondents OR get insights from AYTM's built-in panel of respondents.

What makes AYTM a better choice than its competitors?

It's free. It's powerful. It's easy to learn. It will make you feel good about surveys. If you need people to answer your surveys you can order survey completes from right within the tool. That's something we invented.

HOW ROBUST ARE YOUR SURVEY TOOLS?

Very. The best way to find out is to create an account and play with it. With our shallow learning curve you'll be on your way in no time setting up skip logic, using our 10 question types and cross-tabbing the stats. If you prefer to learn by example, watch our tutorial videos. You are also welcome to browse our features page.

What does AYTM mean by "Free"?

The AYTM survey platform is 100% free to use to survey your own list. We call these "ListSurveys". There are no subscription fees or limitations on the number of surveys, questions or responses. To be 100% clear: we don't have a free version, our only version is FREE! Create your free account now!

DO I HAVE TO PAY A MONTHLY FEE?

Nope, pay-as-you-go only whenever you are ready to launch a survey to our panel. Use our tools free of charge to survey your list, and if you need a fresh targeted sample get the price on the fly and actionable data in hours.

Does AYTM email survey invitations when I survey my own list?

No. When you create a survey for your own list, we give you a custom URL to share with your invitees from your own email blast, blog, Facebook, Twitter or other social media account. Your email list is valuable and we never ask you to share it. Beware of companies who do.

OK, when does it cost money to use AYTM?

When you don't have the right list of people to answer your survey, we've got your back. Starting at 95 cents per response, AYTM can deliver real and engaged people from the United States, Canada, Australia, India or the UK to answer your survey. You can easily find the perfect audience for your survey; you know... your target market. AYTM allows you to drill-down on 9 demographic traits and psychographics to get the respondent group that matches your target market.

HOW MUCH WILL MY SURVEY COST WHEN I USE THE AYTM PANEL?

Simply visit our Target Market page (doesn't even require registration) and play with the sliders and filters. You'll see the price and availability on the fly. Put together your survey to know exactly what it's going to cost (quantity and types of questions affect the length of interview and the price per complete accordingly).

Tell me more about how AYTM can get my surveys answered by my target market.

AYTM allows you to drill-down on 9 demographic traits and use psychographics to get the respondent group that matches your target market. Say you want to survey women ages 35-50 who live in NY, earn more than $100K a year and like sushi. No worries. Maybe you need to survey iPhone 4S owners living in the UK. With AYTM, you can do that.

When I purchase respondents from the AYTM panel, how long does it take to get my results?

The answer is "it depends". If you are looking for rare people, what we call in the market research industry "low incidence", it takes longer. But for typical surveys you should see your first results streaming back into your account within minutes. Most surveys complete in under 24 hours and many within a couple of hours or less. A short wide open survey often gets completed in as little as 30 minutes.

Where does AYTM get the people to answer surveys?

AYTM owns and operates proprietary market research panels where it rewards people small amounts of money to participate in surveys. Take a look at one of our panels. Feel free to join and experience AYTM from 360°. Nobody makes a living answering surveys at our panels and we've built in patent-pending technology to reward and encourage candid and real answers. Additionally, like virtually all research panels in the industry, AYTM has partnerships which allows us to extend the reach of the platform to meet almost any need.

WHO'S IN YOUR PANEL?

AYTM.com gives you access to 4.5 million consumers in many countries ready to take your survey. Using our unique and flexible targeting system you can direct your survey to a subset of our panel with the exact fingerprint of your target market to get the most relevant insights. Read more about our panel.

DIY IS COOL BUT WHAT IF I NEED HELP WITH MY STUDY?

We have live chat support available during business hours and promptly answer your e-mails and phone calls when it's off. We are happy to provide you with free advice on the best way to phrase your questions and read the stats.

PAYMENT OPTIONS

Currently we accept Visa, Mastercard, Discover, American Express and PayPal. We don't provide cash refunds but are always happy to do an "in-store credit" for rejected or unfulfilled completes.

Does AYTM offer a white label option?

Yes. Contact us if you wish to use AYTM without our branding or pricing visible to your clients or community members.