Health Care Website Survey: About Half of Visitors Satisfied With Site

The healthcare.gov website has been up and running for weeks now. Well, in a sense. Many users have reported issues with the site and how it works, and even the White House has admitted to big problems with the site. So how many people have tried to reach the health care website? And how many have had issues with it?

health care website

Website Visitors

In Ask Your Target Market’s latest survey, 19% of respondents said that they have tried to visit the healthcare.gov website. Of those visitors, just 26% said they definitely found the information they were looking for. Another 47% said they found some of the information they were looking for. And 27% said they definitely didn’t find the information they were seeking.

User Satisfaction

In general, just 17% of those who visited the health care website said that they were very satisfied with how the site worked. 36% said they were somewhat satisfied. 14% said they were somewhat unsatisfied. And 32% of visitors said that they were very unsatisfied with the functionality of healthcare.gov.

Gauging Interest

Of those who have not yet tried to visit the health care website, 44% said that they are not at all interested in learning about the available plans on the site. 16% said they are not very interested. 20% said they are somewhat interested. And just 12% said they are very interested. Another 8% said they were not aware of the health care website at all.

You can view the complete survey results in the widget below and be sure to click “Open Full Report” to take advantage of all the chart and filter options.

Photo Credit: Obamacare on Hold from Flickr

What do you want to know? If you need some consumer insights on a particular topic, let us know in the comments below and we’ll consider it for an upcoming survey post.

Results were collected on October 30 via AYTM’s online survey panel.

ABOUT THE AUTHOR: Anne Pilon
Anne Pilon brings 3 years experience to AYTM as a blogger and journalist. She has a degree in journalism and marketing communications from Columbia College in Chicago and enjoys writing about business, marketing, social media, and art.