New Communication Survey: Americans Agree The Way They Communicate is Changing

The way Americans communicate is changing. Phone calls have turned into text messages and in-person chats are turning into online chats. A new Time Mobility Poll indicates that Americans mainly find this new communication helpful. What do US consumers think about the way technology is changing communication? And are some still holding onto more traditional types of communication?

new communication


In Ask Your Target Market’s latest survey, 43% of Americans said that their preferred method of communication for everyday conversations is to speak to someone in person. 22% said that they prefer to speak with people over the phone. 21% said they prefer text messaging. And 12% said they prefer to speak to others online.

Changing Communication

Even though many still prefer talking to others in person, 61% of overall respondents said they think the way they communicate has changed greatly over the past five years. 31% said the way they communicate has changed somewhat over the past five years. And just 9% said they haven’t changed the way they communicate over the past five years.

New Communication

50% of consumers said they think being constantly connected with technology is mostly helpful. 20% said they think being connected is more of a burden. And 11% said they don’t have any opinion on the matter. The remaining 20% said they don’t think they are constantly connected with technology.

But many think that being connected isn’t always appropriate, either. 15% of respondents said they think that text messaging and similar forms of communication are inappropriate in most situations. 73% said they think text messaging can be inappropriate in some situations. And 8% said they think this type of new communication can be inappropriate in rare situations. Just 5% don’t think text messaging and similar forms of communication are ever inappropriate.

You can view the complete survey results in the widget below and be sure to click “Open Full Report” to take advantage of all the chart and filter options.

Photo Credit: All about smartphones

What do you want to know? If you need some consumer insights on a particular topic, let us know in the comments below and we’ll consider it for an upcoming survey post.

Results were collected on September 3 via AYTM’s online survey panel.

Anne Pilon brings 3 years experience to AYTM as a blogger and journalist. She has a degree in journalism and marketing communications from Columbia College in Chicago and enjoys writing about business, marketing, social media, and art.