Online Banking Survey: Security a Major Concern For Users

Online banking has become a fairly common practice for people around the country. It can make things like checking balances, transferring funds, and paying bills much more convenient. But it can also lead to concerns about online security. So how many people take part in online banking and do they take any extra precautions because of it?

online banking

Online Banking

In Ask Your Target Market’s latest survey, 48% of respondents said they use online banking often. 32% said they sometimes use online banking. 8% said they rarely use online banking. And just 12% said they never do.

Security Concerns

In general, 22% of respondents said they are very concerned about their online banking account security. 46% said they are somewhat concerned about online banking security. 26% said they are not really concerned about it. And just 5% of those who have used online banking said they do not have any security concerns at all.

So how many of those people have actually done something about those concerns? 36% said they take multiple precautions to protect their online banking accounts, including things like changing passwords and utilizing anti-virus software on their devices. Another 53% said they take just one or two security precautions to protect their accounts. And just 11% of online banking users don’t take any security precautions.

Mobile Banking

But it’s not just online banking that has grown in recent years. There’s also a growing number of mobile apps and mobile friendly sites designed to help banking customers access their accounts on the go. However, just 14% said they often use mobile banking features. 19% said they sometimes use mobile banking. 10% rarely do. And 57% have never used mobile banking.

You can view the complete survey results in the widget below and be sure to click “Open Full Report” to take advantage of all the chart and filter options.

Photo Credit: IMG_3639 from Flickr

What do you want to know? If you need some consumer insights on a particular topic, let us know in the comments below and we’ll consider it for an upcoming survey post.

Results were collected on June 12 via AYTM’s online survey panel.

Anne Pilon brings 3 years experience to AYTM as a blogger and journalist. She has a degree in journalism and marketing communications from Columbia College in Chicago and enjoys writing about business, marketing, social media, and art.