< Back to all solutions

Heatmap

DIY
Solution
Plus license
required
Product
Development
Advertising &
Messaging
Set up in minutes

Have respondents directly interact with images of your materials to point out which parts they find compelling, eye-catching, or dissuading. Receive a heatmap of interactions to see where the most concentrated reactions lie on your materials.

What you'll get
  • Image Heatmap
    Include multiple pins to assess different sentiments at once. Flip between each heatmap or examine total places clicked.
  • Comments
    Have respondents provided open-ended information for why they stuck a pin in that location
Common applications

Package testing

Rather than responding to a new package as a whole, clearly find out which parts of the label are clear, attractive, or perhaps difficult to read.

Advertising

Want to make sure your audience is looking where you want them to look? Ask respondents what parts of your new static advertisement caught their attention.

Experimental testing

Have multiple versions of a new advertisement or package with some slight variations? Use multiple heatmaps to see if there are any differences in concentration based on changes in design.

Methodology

Use the heatmap question if you have an image you want to gauge respondents' reactions to, such as a product packaging or a new static advertisement. While other question types can help you get either unstructured feedback or highly structured opinions, the heatmap question allows for a perfect balance of both.

Respondents are free to draw attention to any part of the image in an unstructured manner, rather than providing feedback on the image as a whole. You provide the structure by setting the types of reactions as pins, like “catches my attention,” “pretty,” or “dislike.”

Your results provide you with a heatmap, showing where in your image the given reactions are concentrated to provide you with meaningful feedback on your creative materials.

Best practices
  • Don't require too many pins
    Too many pins to push can make the task overwhelming to respondents.
  • Review heatmaps separately if you use multiple pin types on one image
    The aggregate heatmap of all pin information can help you identify were no one is looking at all, but be sure to also look at the individual heatmaps for each pin too.
  • Turn on open-end comments
    Respondents can provide explanations for why they put a pin where they did.