Hands-Free Calling Survey: Users Still Somewhat Distracted by Calls

In recent years, hands-free calling has become much more prominent. Technology has brought about multiple phone features like voice controls and wireless headsets that allow users to make and receive calls while doing other things. Hands-free calling has become particularly prominent for people while they’re driving, but a new study shows that hands-free calling might not actually be any safer for drivers. What do consumers think about these features?

hands free calling

Hands-Free Calling

In Ask Your Target Market’s latest survey, 11% of respondents said they often make hands-free phone calls. 21% said they sometimes make hands-free calls. 20% said they rarely make these calls. And 48% of respondents said they never make hands-free phone calls.

Other Distractions

47% of those who have made hands-free calls said they have done so while driving. 44% said they’ve made hands-free calls while working or doing other similar tasks. 25% said they make hands-free calls while walking or exercising. And just 10% make hands free calls in other instances, like while doing things around their homes.

22% of respondents who make hands-free phone calls said they still feel like they’re distracted from other tasks like driving while on the phone. 54% said they still feel somewhat distracted while making hands-free calls. And 24% said they don’t feel distracted from other tasks at all while making hands-free phone calls.

Potential Users

Of those who don’t make hands-free phone calls, just 26% said they have a phone or device with the ability to make such calls. And of those who don’t have the necessary equipment, 10% said that they would definitely make hands free calls if they did. 28% said they would probably make hands-free calls if they had the ability to do so. 35% said they probably wouldn’t make hands-free calls. And 27% said they definitely wouldn’t.

You can view the complete survey results in the widget below and be sure to click “Open Full Report” to take advantage of all the chart and filter options.

Photo Credit: Bluetooth Headset from Flickr

What do you want to know? If you need some consumer insights on a particular topic, let us know in the comments below and we’ll consider it for an upcoming survey post.

Results were collected on October 8 via AYTM’s online survey panel.

Anne Pilon brings 3 years experience to AYTM as a blogger and journalist. She has a degree in journalism and marketing communications from Columbia College in Chicago and enjoys writing about business, marketing, social media, and art.